Halo3 Comming Out Today!

(Slightly off topic!!)

Well here I will be, standing out of the door at Best Buy Hialeah, I'm getting my copy of Halo3. i can't wait to test it out and play the cooperative campaign with some friends.

Read this review here at geek.com and check a video of the latest TV Ad over here.(below)

What seems to be great about Halo3 is the graphics and all the new features, for my personal point of view I love the expectation it has caused on all the Xbox 360 and Halo fans.


So in case you don't know what is it that Master chief has in hand, it is a plasma grenade. After this moment, the turning point were we finish the fight! Starting Tuesday 12:01 am let's all unite, I'm Monbog Decan (gamer tag).

PS: Remember, there are 3 full days of free Xbox Live gold to unite and play online Halo3, take advantage.

How to get top dollar.

Easy, lets use the less is more equation. Basically we should be charging less money for quick fixes or those remote support services, even toss in a first free one. But get the customer closer to our product, it is our service that they will have just a click away, so they'll be more likely to call again or say yes to any new support service. When we become the best friend and are always there, we are acquiring the consistency and predictability that Ken speaks about in this video: Consistent and Predictable



So for the residential market we may initially make less money, but on the long run we will get to them more times, and more hits means more money. The equation less is more then becomes a valuable asset for our business!

What is our audience? What's our product??

Further thoughts on our customers needs from our database.

To define our product we have to ask the question what is our audience, who is our customer?

By defining a set of clear categories in our database, such as residential and business, and the exact type of business (industry) we can foresee their needs.
Then we should use the knowledge of our customers to understand their expectations regarding tech support. We just need to ask the right questions and document them. A way this can be done is by adding even more information about their likes, the past services that we have performed, outcomes and future projects.

Then our communications will be served in a tray, tailored to each of our customers needs. For instance, if we accurately keep track of when we installed a free antivirus software, or did a PC optimization then we should be contacting them after a year (for the AV) and six months later for a new optimization.

Every Customer should be contacted at least every 3 months, but we should look to the industry's average standards and our customers average for an estimate; that will tell us when is more likely our customer needs support. By correctly profiling our customers we are sure to know more about them and we will be on top of our competition.

This video gave me some ideas to write this article, please view it:


Two days ago I was speaking to a friend and he told me about a dealer in Canada, were he bought a car five years ago. Every subsequent year he has received a Happy B-day email from the dealer, he says if he were to buy a car again he sure go there for it. That's the power of information! We definitely need to step up and manage all that power that we have in our hands to increase revenue!

See you next week, please comment as your input will help in the development of this concept.

Commit as a database for Our industry

Just let me say that this CRM database software has amazing capabilities, Andre and I just need to fully implement the dispatching capabilities and the calendar interface to be able to schedule everything and always be there for our customers.!
What do you think, team?

Commit does CRM with an specialized interface for IT service and support companies that need technicians dispatched on site. Check it out at:

www.commitcrm.com